Yalo launches the next generation of Studio+
bringing conversational AI agents to manage relationships and drive more revenue on autopilot
Yalo's AI agents help sell, market, and handle the entire customer journey for companies.
Journeys ™ - A new way of personalizing your marketing at scale, leveraging AI to craft the best journey for each of your customers with 2-way interactions in any channel, including WhatsApp.
Sales Genie - Your AI-Powered sales representative, with full knowledge of your business, ready to advise and lead customers on their buying journey.
Genie Trainer+™ - will allow any organization to adapt and train their own Genie tailored for specific business needs.
WhatsApp Native Commerce - WhatsApp Native Commerce - Seamlessly integrate Yalo Commerce within WhatsApp for effortless shopping, boosting conversions by 2X compared to traditional e-commerce.
Journeys and Genies, include Yalo’s safety layer - protecting sensitive data while letting companies use their trusted data to leverage the power of Generative AI.
Nestle and Unilever are some of the brands already using Yalo’s new capabilities to drive revenue and improve customer journeys.
Yalo recently introduced the next generation of Studio+, with Generative AI at its core, which includes:
Journeys
Engagement Journeys is a groundbreaking feature within Yalo's growth marketing suite. It harnesses the power of AI to help companies fully tap into their customer relationships. This involves creating highly personalized automated journeys across various channels to boost revenue.
Journeys are tailored to your specific business goals, ensuring the right message reaches the right recipient at the most opportune time. What's more, customers can make direct purchases within the messaging app and engage in two-way interactions. Whether you aim to promote specific products or simply enhance your engagement, Journeys simplifies the process.
Journeys can either define your business goals in collaboration with you, or you can provide your goals to Journeys, depending on your preference.
Sales Genie
Imagine your best sales representative, knowing all your products, your customers, and their history, all the time. This is now possible with Sales Genie Leveraging Generative AI Sales Genie™ drives conversion rate and average ticket size by guiding the user through the purchasing journey and proactively anticipating the next best suggestion for upsell opportunities.
Genie Trainer
Create your own Generative AI Genie for any of your business needs. Genie Trainer allows you to safely train with all the knowledge of your company and adapt the Genie to serve your customers or employees at all times. Getting started is as simple as uploading documents and telling the Genie what you want it to do; then deploy it in any conversational interface and let it do its magic in seconds.
Journeys and Genies are now available in Beta, inside of Studio+, equipped with Yalo’s safety layer so that companies can leverage the full potential of Generative AI while protecting sensitive data. Studio+ is designed to empower your internal teams to leverage GenerativeAI to improve customer experiences, drive more revenue and increase your productivity. Studio+ allows non-technical teams to become AI developers in little time and deliver experiences through Genies across any conversational interface.
Why this matters?
As AI charts a course to generate over $3 trillion in economic surplus over the next five years, it stands as the top priority for over 90% of executives. AI is projected to liberate over 30% of employee time, driving revenue growth and delivering exceptional experiences. Yalo is democratizing AI, enabling enterprises worldwide to harness its power where individuals spend over 84% of their time: messaging apps. This transformation will fundamentally redefine how consumers engage with brands, ushering in a new era of personalized experiences at scale.
The announcements were launched at the ConectAi event in Mexico, on September 21st.
New capabilities and applications deep dive
Journeys, in action
The new Journeys allow companies to set business goals and products to move and get the AI to do the segmentation, message drafting and segmentation on their behalf. Giving the right message or product suggestion, to the right person, at the right time with an ability to purchase or have a back and forth interaction.
Before Journeys, every marketing effort required multiple configuration steps that ultimately made it impossible to have hyper-personalization at the user level. Crafting messages, selecting products, uploading different audiences; and when the time for the message came companies didn’t have the ability to respond, let alone buy. This is because most marketing tools were created for the email era and not for the bi-directional messaging era or with an AI-first architecture. With Journeys, companies will not only be able to drive behavior to meet business goals, but through the native integration with Yalo’s conversational commerce, it allows for product recommendations and suggestions that increase ticket size as well as an ability to instantly purchase the products that are offered with one-chat, which in turn improves conversion rate.
If Journeys are conversations starters, Genies are conversations drivers
Sales Genie will not only be the best sales person for your company, but also the most diligent student. With the ability to securely train on all your product information, customer interactions and sales manuals; Sales Genie not only guides your customers and recommends what to buy but can also share tips on how to best use the products they are buying.
Sales Genie is integrated to Yalo’s predictive selling algorithms to leverage recommendations and suggestions as well as running within Yalo’s native conversational commerce suite. This allows Sales Genie to leverage features like Native WhatsApp catalog to simplify the purchase process and allow customers to buy without leaving the conversation; but can also live in other interfaces such as companies website or apps. Yalo built the ability to adapt this genie to specific rules and ways of interaction that each company has so that the experience is truly reflective of your brand.
Industries in which Sales Genie is natively trained, but can be adapted to each company’s needs:
CPG’s (Consumer packaged goods)
Being able to offer and recommend to millions of merchants exactly what products to buy, is a big challenge. Now with Genie, CPG brands can advise small merchants not only on the best products to buy but also how to place them to drive more sales. This leads to increases in ticket size, as well as improving the mix.
Sales Genie is integrated to Yalo’s predictive selling algorithms to leverage recommendations and suggestions, as well as running within Yalo’s native conversational commerce suite. This allows Sales Genie to leverage features like Native WhatsApp catalog to simplify the purchase process and allow customers to buy without leaving the conversation; but can also live in other interfaces such as companies website or apps. Yalo built the ability to adapt this genie to specific rules and ways of interaction that each company has so that the experience is truly reflective of your brand.
Industries in which Sales Genie is natively trained on, but can be adapted to each companies needs:
Retail
Choosing the right outfit or determining the perfect gift can be a time-consuming and energy-draining task. However, with Sales Genie, retailers now have a personal shopper that offers recommendations based on styles or preferences and allows for easy purchasing with a simple "yes." This leads to increased conversion rates and higher upselling of products.
Automotive
Traditionally, mechanics often face the hassle of making numerous calls and engaging in extensive back and forth communication to find the right part. With Sales Genie, auto part manufacturers can now offer immediate guidance to mechanics, simplifying the process of selecting from thousands of parts and enabling them to place orders promptly. This not only boosts sales but also enhances customer loyalty.
Agriculture
Small farmers and agro sellers often struggle to determine the right fertilizers and medicines for their crops. With Yalo's Sales Genie, farmers can now request recommendations by simply sending pictures for plant diagnosis and receiving precise treatment suggestions. What's more, they can conveniently place orders directly within the chat. This not only lowers the cost of sales but also fosters customer loyalty, resulting in increased sales.
We've also introduced pre-trained Sales Genie tailored for the construction industry. These specialized Genie empower independent merchants to make informed product purchases and offer expert guidance on how to effectively sell these products.
Genies can learn any skill that you need them to with Genie Trainer
If one of the previous genies doesn’t meet your needs, with Genie Trainer, Yalo is bringing the possibility of creating your own Genie to serve any business need. The trainer allows you to securely upload different data sources, as simple as uploading an attachment to an email and in seconds it learns about the new domain. This is for companies that want to customize their genie and use it for other purposes. For instance, a CPG company wanted to use a Genie to provide their sales force with a sales coach and trained it with more than 1,000 documents to know about all the policies and best practices when offering products and serving customers.
Introducing WhatsApp Native Commerce, the game-changer that can increase your conversion rates by over 108%!
Imagine harnessing the power of Yalo Commerce and the reach of a native WhatsApp interface. This success story, as exemplified by Nespresso, showcases the impact of WhatsApp Native Commerce, unveiled exclusively during ConectaAI. The synergy between a native interface and the seamless shopping experience facilitated by Yalo Commerce is crafted to drive more conversions and sales. It empowers customers to complete the entire process from product selection to purchase without ever leaving WhatsApp. The results speak for themselves: Yalo Commerce's intelligence, along with price segmentation, promotions and product offerings, led to a remarkable over 108% increase in conversion rates for Nespresso Brasil's digital sales.
Nestlé boosted sales through AI
The machine learning powered solution automatically recommends products to customers based on historical data from the store and customer’s buying habits. After deployment, the model showed that the upselling strategy was the most effective, increasing the average ticket size by around 5.3%
Expanding horizons with Unilever - driving more than 30% of sales through the assistant after they started their journey with Yalo to streamline their Go-to-Market model including (telesales, sales representatives and commercial advisors) to drive more revenue.
